Frequently Asked Questions

Our Hours of Operation: Monday – Friday 10:00am – 4:00pm PST

Our Office Address: 8383 Wilshire Blvd, Suite 800, Beverly Hills, Ca 90211

Our Mailing Address: PO BOX 351291, Los Angeles, CA 90035

Our Office Phone Number: 310-691-2090

Our After-Hours Maintenance Emergency Line: 310-691-2095

All other general office information can be found on our website or you can call our office directly. 

Your rent is ALWAYS due on the first day of the month but we provide a four day grace period. Your rent is late as of midnight on the first, but we give you a grace period until the 5th. If your rent is not received in our office by 5:00pm on the 5th day of the month, then your account will automatically be charged a late fee. This late fee amount is due with your rent payment.

Paying rent should be easy! We offer you several ways to conveniently pay your rent. Please keep in mind, we do not accept cash payments. All payments should be made out to HighPoint Real Estate. Rent payment options are:

• Pay Your Rent Online Via Your Resident Portal – Click HERE to log in to your portal and make an online payment. If you have never set up your portal, feel free to reach out to us to request a new activation link (management@highpointcre.com). Please include your name, address, and apartment number in your email. 
• Use a PaySlip – We can provide you with a reusable payslip that can be used at any participating 7-Eleven, CVS or Ace Cash Express location to pay via electronic cash payment. Pay up to $1,500 in cash for a $3.99 transaction fee. To get your reusable pay slip, please reach out to us via email (management@highpointcre.com). Please include your name, address, and apartment number in your email. 
• Mail it in – Rent can be mailed to – HighPoint Real Estate, Inc – PO BOX 351291, Los Angeles, CA 90035
• Walk it in – Our walk-in office address is – 8383 Wilshire Blvd, Suite 800, Beverly Hills, CA 90211 (Monday – Friday 9:00am – 5:00pm) *Parking Not Validated*

The best way to report a maintenance request is by submitting it via your online resident portal. You can also call our office 310-691-2090 and request be connected to the Maintenance Department. 

If you are experiencing a property-related afterhours maintenance emergency (Normal Business Hours Monday – Friday 9:00am – 5:00pm), please call 310-691-2095 to be connected to a live representative. Please note, only property threatening emergencies will be handled, all non-emergency request will need to wait until the following business day. Please note, if you get a voicemail, please LEAVE A MESSAGE as we may be on the other line. If your call is not returned within five minutes of your initial call, please call again. 

An emergency is defined as a maintenance problem that cannot wait until the next business day. These types of issues are generally categorized as issues that will cause a safety hazard to residents and/or an imminent damage to property. A few examples would be an overflowing toilet, a broken pipe, or loss of power in a apartment.

If you are experiencing a property-related afterhours maintenance emergency (Normal Business Hours Monday – Friday 10:00am – 4:00pm), please call 310-691-2095 to be connected to a live representative. Please note, only property threatening emergencies will be handled, all non-emergency request will need to wait until the following business day. Please note, if you get a voicemail, please LEAVE A MESSAGE as we may be on the other line. If your call is not returned within five minutes of your initial call, please call again. 

Yes. HighPoint Real Estate will always provide you with a 24-hour notice to enter along with the vendors scheduled arrival time block. You are not required to be present for maintenance request, but you must provide us with authorization to access your apartment for repair purposes. Please note, there is no requirement for HighPoint Real Estate to give you notice in the event of a maintenance emergency (example: a burst pipe in your apartment leaking into a apartment below)

Roughly two-weeks before your scheduled move out date, we will schedule a preliminary move out inspection with you. The purpose of this preliminary walkthrough is to give you an idea of any damage in the apartment that you may be charged for. This gives the resident two weeks to make any necessary repairs before their final move out. Please note, we do not expect your belonging to be moved out of your home for this inspection, its simply a preliminary inspection and its expected that your belongings/furniture are still in the apartment. 

On the day of your move out, we will conduct a final move out inspection. For this inspection, all your personal belongings/furniture are to be completely removed from the apartment. We will walk the entire home and jot down any resident caused damage that exceeds normal wear and tear. The property manager conducting this inspection will photograph the entire apartment and have the resident sign a final move out inspection with their findings. Upon completion of the inspection, the resident will turn in their keys for the property. 

Within 21-days of your final move out date, our accounting team will process and mail your Security Deposit Refund. Along with your check, you will receive a breakdown of any charges and copies of any backup to those charges such as vendor invoices. Please make sure you provide our office with your new mailing address so we can get you your deposit refund. 

If you locked yourself out of your apartment you can must call a locksmith at your own expense.

In the event that your roommate is moving out, but you wish to stay you have the following two options:

1. You can source a replacement for your current roommate. Once you find someone who would be a good fit, that individual would need to fill out an online application and be screened by our office. If they are approved, we will make the necessary paper work changes. 

2. You can choose to stay in the apartment by yourself and not bring in a new roommate. If you wish to do this, you will need to be screened by our office and approved to live their on your own. Please contact our office to begin this process. 

**NOTE: In either situation, HighPoint Real Estate will not release and/or get involved with Security Deposit refunds or disputes between roommates. Roommates are to resolve any refunds due or disputes amongst themselves. Security Deposit from HighPoint Real Estate will only be issued at the time of all occupants moving out.** 

We suggest you leave a friendly note on your neighbor’s car reminding them that this is your spot. If you know which apartment the car belongs to, knocking on their door and kindly requesting them to move could also be a helpful solution. If you are unaware of who’s car it is and the car is not moved within a timely manner, please call our office and we will assist you. 

1. Call the police a file a police report

2. Call the office a report any damage done to the building so we can send someone out to fix it. Please provide copy of police report to the office as well.

3. Call your insurance provider and file a claim. 

HighPoint Real Estate is not responsible for loss, theft, or damage to personal property or vehicles.

While most of the buildings we manage are pet friendly, not all of them are. Before getting a pet, please make sure to contact our office. Please note, having a pet in a non-pet friendly building is not allowed per your lease. Keep in mind, some building will require an additional pet deposit, and in some cases monthly pet rent. 

Please contact our office so we can gather the information we will need to add this person to the lease.

If you would like to terminate your lease prior to its expiration date, please call out office so we can further assist you.